Government Efficiency

Problem Solving the Washington Way

Course Code: 01-14-GE25
This 4 hour foundational course introduces all employees including line staff, supervisors, managers and executives to the 9-step problem solving methodology used in a lean workplace. This class covers problem identification and a practical scientific methodology for solving process problems with hands-on, skill building experience in the class.

    Performance Objectives: Upon completion of this course you should be able to:

    • Describe the 9-step problem solving methodology.
    • Begin applying the 9-step problem solving methodology individually or in teams.

    Intended Audience: State employees