This on-demand experience is a course for graduates of Crucial Conversations for Mastering Dialogue and takes a deeper dive into the accountability skills for managing performance. You will learn to coach team members through behavior challenges, help them identify and achieve goals, and address performance issues. Anchored on the foundations of holding impactful dialogue, this course focuses on skills for candidly and respectfully holding others accountable regardless of their power, position, or authority.

Performance Objectives: Upon completion of this course, you should be able to:

• Hold anyone accountable, regardless of position or personality.
• Begin any performance discussion on the right foot to avoid defensiveness and costly arguments.
• Diagnose the underlying causes of misaligned or bad behavior.
• Motivate without using power.
• Enable without taking over.

Prerequisites: Participants must first complete Crucial Conversations for Mastering Dialogue before taking this class.

Intended Audience: All audiences.