In today’s workplace you are expected to work collaboratively to solve problems and make decisions. While collaboration can contribute to improved performance, it can also cause conflict. This course is designed to provide you with the skills needed to recognize and effectively deal with conflict situations in the workplace and put a new emphasis on collaboration.

Performance Objectives: Upon completion of this course, you should be able to:

• Identify four key elements of effective collaboration.
• Recognize the mindset and behaviors necessary to collaborate well.
• Implement communication strategies that foster collaboration and avoid behaviors that hinder it.
• Develop strategies to deal with non-collaborative behaviors and obstacles to collaboration.

Competencies Covered: Interpersonal skills, verbal communication

Intended Audience: Public sector employees