First-level leaders play a crucial role in every metric of your business, including employee productivity and engagement, customer satisfaction, loyalty, innovation, and financial performance. They are responsible for fostering team culture and influencing the retention of top talent. First-level leaders hold the key to success in your business operations.

This course equips you with the necessary skills and tools to effectively collaborate with and lead your team. It is particularly beneficial to new leaders transitioning from individual contributors to team leaders. Furthermore, it provides practical and relevant guidance to experienced leaders seeking to improve their leadership and team management abilities.

Performance Objectives: Upon completion of this course, you should be able to:

• Shift your mindset to maximize your success as a leader.
• Increase engagement of team members, deepen your understanding of team member issues, and help them solve problems for themselves.
• Create clarity about team goals and results.
• Delegate responsibility to team members while providing the right level of support.
• Give feedback to develop team member confidence and competence.
• Improve your own performance by seeking feedback from others.
• Identify specific actions to help team members navigate and accelerate through change and achieve better performance.
• Use weekly planning to focus on the most important priorities. 
• Apply the five Energy Drivers.

Intended Audience: Leaders, managers, and supervisors.