As leaders and HR professionals, you help people through difficult issues every day. Team members have a variety of concerns which prevent them from achieving results. These concerns can range from interpersonal relationships, team dynamics, performance, safety, and more. However, a skillful conversation or two can help your team solve these challenges. Using the Crucial Conversations® model, you will learn how to effectively coach team members through high-stakes conversations involving strong emotions and opposing opinions.

You will need to review the Crucial Conversations® model prior to class so that we can dive deeper into the content.

Performance Objectives: Upon completion of this course, you should be able to:

• Help people identify where they are stuck and unbundle the complex web of issues often involved with Crucial Conversations®.
• Help people get their head and heart right so they can show up in a way that is beneficial in getting them what they want.
• Make it safe for yourself and others to dialogue.
• Use active listening skills.
• Turn talking into action.

Prerequisites: Participants must first complete Crucial Conversations for Mastering Dialogue and bring their kit to class.

Intended Audience: Leaders, managers, and HR professionals.