Workplace conflict, lack of communication, assumptions, and incivility are common in many organizations and have negative emotional and financial impacts. This course helps you make yourself understood and avoid constantly finding yourself facing the same problem with a coworker. When you and your colleagues communicate well, you have productive dialogue, prevent misunderstanding, and achieve effective conflict resolution.

The Dispute Resolution Center of Thurston County has provided facilitation, communication, and conflict-resolution training for over 30 years. Our vision helps create a thriving and peaceful community where individuals actively use effective and respectful communication skills to live, work, and play together.

Performance Objectives: Upon completion of this course, you should be able to:

• Identify different communication styles based on your experience.
• Understand the principles of interest-based negotiation.
• Perform basic communication skills in practice scenarios.
• Identify your own interests, needs, values, feelings, and positions and how these impact conflict.
• Recognize theory of conflict and how culture impacts our experiences.

Intended Audience: All audiences.