Leading an Inspired Workforce Part I: Empowering Supervision

Course Code: 2284

When people feel overly controlled by their manager, they tend to develop feelings of resentment, anger, and apathy. In extreme cases, this results in passive aggressive behavior. In all cases it results in low morale and low productivity. And it leads to overwork and burnout on the part of the manager.

Micromanagement occurs because people in supervisory positions are often more capable and experienced at doing the work than the people they supervise. Their very experience and ability lead them to micromanage, to attempt to get their people to do the work the way they would do it themselves. The only option they see to doing this is to turn people loose to do things their own way, an option they correctly believe will lead to chaos. By mastering the skills presented in this lively workshop, participants will be able to keep things under control without controlling things.

This session explores how managers can motivate staff by giving them more authority and more control over the work they do. Managers learn techniques of empowering their people while maintaining insurance of the quality of the work. Consequently, the job of the supervisor is made easier, and the staff are more enthusiastic, self-confident, and self-reliant. And the work gets done in an increasingly effective manner.

Performance Objectives
1) The negative consequences of not empowering employees
  • How poor morale leads to management overload
  • Why employees sometimes engage in passive-aggressive behavior to defend their egos
  • 2) How to keep things under control without controlling people
  • Delegating by defining results
  • The four levels of authority and how to move people up the scale
  • 3) How to avoid reverse delegation
    4) How to increase management ‘leverage’ by defining work in terms of outcomes
    5) Coaching skills to help employees grow
  • Using powerful questions
  • Helping people learn from experience
  • Attendance in this course includes:
  • An exclusive, four-step approach to empowerment developed by Richard Lynch
  • Free telephone assistance after the workshop ends
  • A copy of Precision Management, by Richard Lynch
  • Intended Audience: This class is helpful for all people who supervise others. It is particularly important for those who face disgruntled or resistant employees and those who feel overwhelmed by their workloads. It is also a valuable course for mid-level managers who want their direct reports to become more capable supervisors

    Cost: The cost of this course will be displayed on the class registration page.