Customer Service

Secrets to Providing Exceptional Customer Service

Course Code: 2303

Effective communication and people skills are critical in providing exceptional customer service. In this training, participants learn how to not take customer’s needs, demands, and anxiety levels personally. You will learn how to make the customer feel valued and important.

Participants discover tools to stay focused on their goals and the hidden benefits of providing exceptional customer service. They discover common pitfalls that get in the way and learn remedies to avoid them in the first place. Additionally, participants will learn how to be consistent with their delivery, and how to be courteous, professional, and helpful. 

Objectives - Learners will be able to:

  • Know the real benefits of providing customer service
  • Provide exceptional customer service
  • Know their own potential pitfalls and how to avoid them
  • Focus on solutions amidst customers confusion and various wants and needs

Competencies: Self-awareness and commitment to growth, continued improvement, personal skill development, personal and professional development, improved performance, improved morale, and job satisfaction, increases satisfied clients.

Intended Audience: Public sector employees