This course helps you identify the real issues in a conflict situation, assess their significance in relation to your organization or unit’s goals, and find a resolution.

Performance Objectives: Upon completion of this course, you should be able to:

• Create and implement a systematic process that works effectively during conflict.
• Describe the different conflict resolution methods (one-to-one, negotiation, arbitration, and mediation) as well as the appropriate application of each method.
• Diagnose your own conflict resolution style and how this style helps or hinders you.
• Determine the difference between “real” conflict and “pseudo” conflict.
• Diagnose the causes of conflict.
• Describe the constructive and destructive natures of conflict.
• Identify the physical and psychological forces at work in human conflict situations.

Intended Audience: All audiences.

Sales Tax Notice: Effective October 1, 2025 
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.