Personal & Professional Development

Motivational Interviewing for Professional Effectiveness

Course Code: 2322
Are you counseling a person through work performance problems, bad work habits, inappropriate behavior patterns, etc.? If so, they will have to go through a process of change. To assist them in evaluating their current situation, promoting willingness to change and get them to take action in a new direction, you must be a refined communicator and have strong interactional skills that assist them in their learning and change work.

This program can be of significant benefit to anyone desiring to know how to use the Motivational Interviewing process. Participants will have the opportunity to analyze their leadership style and refine their skills to better lead the person they are working with. By the end of this course, participants will be able to lead through professional development changes.

Performance Objectives: Upon completion of this course, you should be able to:

  • Know how to apply the O.A.R.S. (Openness, Affirmative, Reflection, Summarization) process
  • Learn how to better manage your mental state even during emotionally trying interactions
  • Understand how to apply the “Readiness to Change” model to assist in moving a person into action
  • Learn how to ask questions so people are comfortable while you gather information
  • Learn leadership strategies for greater professional effectiveness
  • Learn how to use the Constructive Direction Model for goal setting
  • Learn why a person resists change and how to get them to expand their comfort zone
  • Learn how to discern what motivational drivers get others to take action

  • Competencies Covered: Motivational Interviewing, The O.A.R.S. process, Self-management, Work life balance, How to give feedback to another without “pushing their buttons”, Methods for goal setting that assist others.