Motivational Conversations

Course Code: 2332

This course on Motivational Interviewing (MI) draws from the human-centered approaches developed by Carl Rogers. You will unlock effective techniques to help people find and enhance their inner drive for positive change.

Get ready to navigate through the stages of the Transtheoretical Model, learn how to identify whether individuals are ready to change their behaviors, and apply strategies that align with their motivation levels. Our interactive training sharpens essential skills, such as reflective listening, and equips you to handle resistance to change like an expert. By the end of this course, you'll have a toolkit of strategies for fostering meaningful and lasting behavioral shifts in others.

Performance Objectives: Upon completion of this course, you should be able to:

  • Facilitate sustainable change by strengthening your employees’ internal motivations for commitment and change.
  • Create the atmosphere conducive to change.
  • Accept uncertainty as an expected component of behavior change.
  • Assess a person’s readiness to change using the Transtheoretical Model of behavior change.
  • Meet your employees where they are by using matching and effective motivating approaches.
  • Apply the Transtheoretical Model of behavior change to assess your own level of readiness.
  • Review and practice each of the micro-skills of MI: reflections, open-ended questions, summaries, affirmations, and information sharing.
  • Identify and reinforce change talk.
  • Handle resistance effectively.

Intended Audience: Leaders, managers, and supervisors.