This course teaches you methods for dealing with troubled, toxic, or negative people. You will learn the fundamentals of behavioral psychology and mental health and gain an understanding of how these concepts manifest in individuals, including in the workplace.

Performance Objectives: Upon completion of this course, you should be able to:

• Explain the components of dealing with troubled, toxic, or negative people.
• Identify the factors that might cause a person to behave in a negative or toxic manner.
• Develop a personal strategy to thrive at work in an environment where negative or toxic people are present.

Intended Audience: Leaders, managers, and supervisors.

Sales Tax Notice: Effective October 1, 2025 
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.