With escalated customer interactions, compassion fatigue, and employee burnout on the rise, connected customer care has never been more crucial. This trauma-informed workshop offers a simple but effective pathway for employees to own their unique purpose and offer excellent care with realistic expectations.

Performance Objectives: Upon completion of this course, you should be able to:

• Identify why staying connected to purpose is so important in stressful conversations.
• Follow a clear pathway for the beginning, middle, and end of a customer interaction.
• Use fresh language to circumvent power struggles.
• Recognize the cues that you need to move to exit strategies.
• Identify before, during, and after work practices for mental health support.

Intended Audience: All audiences.