Communication is a vital part of our everyday lives. Building on the knowledge and skills taught in the Communication Styles and Skills class, this course teaches you how to use all four communication styles while sending and receiving messages. It provides you with the knowledge and skills to reduce and remove communication barriers. You will learn to handle difficult communication with confidence and develop techniques to improve sending and receiving communication skills.

Performance Objectives: Upon completion of this course, you should be able to:

• Appropriately integrate the four different communication styles when receiving messages.
• Blend the four communication styles while delivering messages.
• Communicate so the receiver understands your messages clearly and does not take offense.
• Identify the technical components involved in the communication process.
• Recognize the individual responsibilities of both the sender and receiver during communication.
• Identify your own key learning needs and determine areas that need improvement.
• Apply the concept of the ladder of inference to personal and professional communication situations.

Intended Audience: This course is appropriate for any employee at any level of the organization that has completed the Communication Styles and Skills course.