Courses

Personal & Professional Development

Problem Solving and Decision Making

Course Code: 2409

This training program equips you with the skills necessary to navigate the problem-solving and decision-making processes successfully. Every day, we encounter decisions and problems to solve, starting from the moment we wake up. Some people struggle with decision making and feel anxious or overwhelmed. This can extend to simple choices, like what to eat, and makes tackling major workplace decisions challenging.

Effective problem solving goes beyond just being creative, although creativity does help. The key to success lies in identifying options, conducting thorough research, and piecing everything together in a structured manner. By following a structured process for problem-solving, we can reduce the anxiety that often accompanies major decisions.

Performance Objectives: Upon completion of this course, you should be able to:

Apply problem-solving steps and tools.
Analyze information to clearly describe problems.
Identify appropriate solutions.
Think creatively and be a contributing member of a problem-solving team.
Select the best approach for making decisions.
Create a plan for implementing, evaluating, and following up on decisions.
Avoid common decision-making mistakes.

Intended Audience: All audiences.

How to Register for a Class

Scheduled Class Location and Dates

Class Code	City / Facility	Dates Times	Course Cost	Instructor	Instructor Biography
2409-13871	Virtual Online / Virtual	Jun 11 2025 8:00 AM-4:30 PM	$319	Jeannette Neaves	Jeannette Neaves has over 25 years of experience facilitating, training, and developing professional development, Microsoft Office, and custom software courses, creating customized programs that enhance skills and foster team collaboration. With a focus on Business Management, Human Resources, and Project Management, her focus is to empower individuals to reach their full potential and to help them succeed. Since 2012, Jeannette has managed corporate and government training programs at TLG Learning and holds certifications, including SHRM People Analytics Specialty, Immersion Experience Preferred Facilitator, and Microsoft Certified Trainer – Alumni.
2409-17018	Virtual Online / Virtual	Oct 28 2025 8:00 AM-4:30 PM	$319	Jeannette Neaves	Jeannette Neaves has over 25 years of experience facilitating, training, and developing professional development, Microsoft Office, and custom software courses, creating customized programs that enhance skills and foster team collaboration. With a focus on Business Management, Human Resources, and Project Management, her focus is to empower individuals to reach their full potential and to help them succeed. Since 2012, Jeannette has managed corporate and government training programs at TLG Learning and holds certifications, including SHRM People Analytics Specialty, Immersion Experience Preferred Facilitator, and Microsoft Certified Trainer – Alumni.
2409-17019	Virtual Online / Virtual	Apr 23 2026 8:00 AM-4:30 PM	$319	Jeannette Neaves	Jeannette Neaves has over 25 years of experience facilitating, training, and developing professional development, Microsoft Office, and custom software courses, creating customized programs that enhance skills and foster team collaboration. With a focus on Business Management, Human Resources, and Project Management, her focus is to empower individuals to reach their full potential and to help them succeed. Since 2012, Jeannette has managed corporate and government training programs at TLG Learning and holds certifications, including SHRM People Analytics Specialty, Immersion Experience Preferred Facilitator, and Microsoft Certified Trainer – Alumni.