This course is designed to provide participants with the knowledge and skills to help them design instructional events. Participants should have taken Train the Trainer Part 1 prior to taking this class.

In this course, we will continue to delve into effective communication techniques, the communication process, and the importance of feedback.  We’ll also discuss the difference between training, facilitating, and presenting and how to know which approach should be utilized.  You’ll explore how to get your training started with appropriate and engaging icebreaker activities. Finally, learn how to analyze employee performance issues to determine when training is the appropriate approach to address concerns.

Performance Objectives: Upon completion of this course, you should be able to:

• Identify the technical elements of the communication process.
• Explain the responsibilities of sender and receiver when communicating.
• Describe the role and importance of feedback.
• Select and use appropriate icebreaker exercises.
• Understand the difference between training, facilitating, and presenting and when to use each approach.
• Analyze performance issues to determine to determine if training is appropriate to address the concerns.

Competencies Covered: Communication, training, performance evaluation

Intended Audience: This course is appropriate for any employee at any level of the organization that is designing (or redesigning) a training event/activity.