Conflict in the workplace is inevitable and can be the result of things like differing opinions or personalities, miscommunication, or variations in processing styles. But when resolved properly, conflicts can actually be gifts. Come consider your own feelings about disagreements and learn strategies for turning conflicts into opportunities.

Performance Objectives: Upon completion of this course, you should be able to:

• Evaluate your feelings about conflict, and your own typical response to conflict.
• Analyze the benefits of addressing conflict.
• Apply strategies to resolving workplace conflict.

Intended Audience: This course is available at no cost only to executive state agencies that contribute to the Personnel Service Fund (PSF). If you are unsure if your agency contributes to the PSF please email us at TrainingInfo@des.wa.gov to confirm your agency’s status.