A technical writer works with complex information and must translate ideas for others who do not have specialized training or knowledge. This course provides you with the skills to become a confident, effective technical writer.

Performance Objectives: Upon completion of this course, you should be able to:

• Perform user assessments.
• Write with a user focus to meet your users’ information needs.
• Convey complex ideas in simple, clear language.
• Plan a technical document from draft to final copy.
• Gain and hold readers’ attention through information design and relevant, clear language.
• Write without redundancies, jargon, technical clichés, ambiguity, or generalizations.
• Write in active voice, in every scenario.
• Use Plain Talk-compliant information design to achieve your objectives.
• Boost reading ease and usability with visual devices.
• Write emails that meet readers’ needs with relevant, key information.
• Decide how and when to represent data visually in tables, graphs, and charts.
• Use job aids for managing writing projects and teams.

Intended Audience: All audiences. 

Sales Tax Notice: Effective October 1, 2025 
In accordance with Washington State law (ESSB 5814), sales tax will be applied to all training services. In addition to the course cost, sales tax will be calculated based on your agency's location and added to your final invoice after the class is completed.