Technical Writing for Public Sector Professionals
Learn methods to focus your technical or professional writing process; make writing tasks easier and produce high-quality deliverables. Learn to convey complex information clearly to users with and without subject-matter expertise.
All public sector writers work with complex information and must translate ideas for others who do not have specialized training or knowledge. That makes you a technical writer! —Join us and gain skills to become a confident, effective public sector writer.
Performance Objectives: Upon completion of this course you should be able to:
- Perform user assessments—you’ll conduct a basic user assessment in this course.
- Write everything with a user focus: write to meet your users’ information needs.
- Convey complex ideas in simple, clear language.
- Plan a technical document from draft to final copy.
- Gain and hold readers’ attention through information design and relevant, clear language.
- Write without redundancies, jargon, technical clichés, ambiguity, or generalizations.
- Write in active voice, in every scenario.
- Use plain-talk compliant information design to achieve your objectives.
- Boost reading ease and usability with visual devices.
- Write email that meets readers’ needs with relevant, key information.
- Decide how and when to represent data visually in tables, graphs, and charts.
- Use job aids: 10 direct and indirect reporting format templates, planning checklists, user assessment tools, and advice for managing writing projects and teams.
Competencies covered in this course: Written communication
Intended Audience: Public sector technical writers to include engineers, researchers, scientists, medical specialists and their technical office staff; as well as anyone who rewrites, edits, or proofreads technical documents.