Updating Your Emergency Notification Contact Method Settings - via the Everbridge App for iOS

NOTE: Before following the instructions below, you will need to download the Everbridge app to your phone. For work mobile phones, you may need to access your agency’s Mobile Device Management (MDM) solution. If you are unable to find or access the Everbridge application, please contact your IT department.

  1. Once the Everbridge application is on your phone, open the application.
    Screenshot of the Everbridge logo
  2. When the application opens for the first time, a confirmation that you would like to receive notifications from the application will display. Click "Allow."
  3. Click "Find an organization or subscription."
    Screenshot of the Everbridge app asking you to allow your device to receive notifications from Everbridge.
  4. Click in the "Organization, Keyword or Zipcode" search bar and enter "98504."
    Screenshot of the Everbridge app asking you to search for a zipcode.
    Screenshot of the Everbridge app where ytou enter the zipcode 98504.
  5. Once you have searched, select the "WA Agency Alerts."
    Screenshot of the Everbridge app showing you the result of your search
  6. Select the option that pertains to you - either Active Directory, your agency (if it is listed), or Secure Access Washington (WSP and OSPI only).

    NOTE: Do not select "Don’t use SSO."
    Screenshot of the Single Sign On screen asking you to choose your agency or the Active Directory.
  7. Enter your SSO account credentials.

    NOTE: You may be asked to sign in with your work email address or in the format of "domain\user". Your username needs to be all lowercase, and the password is case sensitive. Follow the on-screen instructions for entering your credentials.

    NOTE: Do not select "Don't use SSO."
    Screenshot of the Single Sign On screen asking you to enter your credentials and choose 'sign in.'
  8. Click "Sign in."
  9. Confirm that "Allow Push Notifications" is active/on, then click "Manage My Profile."
    Screenshot of the 'Allow Push Notifications' is active/on, then click 'Manage My Profile.'
  10. In the "My Profile" screen, click the "Edit" link.
    Screenshot of the 'My Profile' screen with the 'edit' button.
  11. Enter or edit your contact methods.

    NOTE: You will not be able to edit the Work Email or Work Desk Phone Call, as these fields are updated automatically. If the information in these fields is incorrect, contact your agency IT helpdesk to update the information in Active Directory. You may also need to contact your agency HR department to ensure your official duty station and other information are updated in HRMS.

    NOTE: We strongly recommend you add your personal mobile and/or work mobile phone numbers to your profile to ensure effective and timely receipt of campus alerts. While your profile includes work email and work desk phone numbers, these methods of contact will not result in timely communication due to limitations in agency campus email and phone systems.
  12. Press the up or down arrows
    Screenshot of the up/down arrows
    to indicate the order in which you would like to receive notifications, by contact method.

    While the preferred order of notifications received from WA Agency Alerts is at your discretion, we strongly recommend the priority order provided below as these are the most effective and timely means of receiving notification.
    1. Everbridge app (fastest option - almost immediate)
    2. Work cell text
    3. Personal cell text
    4. Work email
    5. Work cell call
    6. Personal cell call
    7. Personal email (slowest option - several hours)

    Please note that in some circumstances, you may receive WA Agency Alerts messages in priority as deemed necessary by entity initiating the alert.
    Screenshot of the 'My Profile' screen that indicates the location of steps 11, 12, and 13.
  13. Click the "Save" button.